1. No Refunds
   • All sales are final, and Tote3D does not offer refunds for any products.
   • This policy applies to both customized and non-customized items.
     
2. Damaged Products
   • If your product arrives damaged, you must record a video while unboxing the package (from a sealed/unopened state) to show the product's condition upon receipt.
   • The video must clearly show the package's condition before opening, followed by the unboxing process and the damaged product.
   • Send the video evidence to customercare@tote3d.in within 24 hours of delivery.
   • Claims without proper video evidence will not be processed.
   • If the claim is approved, we will provide a replacement.
     
3. Eligibility for Replacements
   • Only items proven to be damaged during transit and supported with proper video evidence will qualify for a replacement.

For any approved refunds, the process may take 3-7 business days, depending on your payment method and Razorpay’s processing time.